how long does it take for delivery ?
the product/item is usually stocked in our USA warehouse then deliveries can take up to 3 to 10 days working days
What courier companies do you use?
We currently use DHL as our courier worldwide and a Premium Delivery Partner, offering both express deliveries and nominated time-slot deliveries to eligible orders and addresses within USA .
Can deliveries be contact free?
Yes contact-free delivery is available to request from your courier upon delivery.
What countries do you deliver to?
Do you gift wrap?
not at this present time !
Do I have to pay customs and import charges?
In order to assist customers, in Australia, Bahrain, Canada, Japan, Kuwait, Saudi Arabia, Singapore, Switzerland, UAE, USA and Qatar, items are shipped on a DDP (delivery duty paid) basis and all prices shown include the relevant import taxes and duties (where the individual product or total order value is over the relevant country duty threshold). However, you have the option to opt out and pay these charges on delivery. If you are shipping to South Korea, all prices shown on product and listing pages exclude duty and/or tax, however, customers can opt to pre-pay taxes and duties by checking the ‘Pre-pay your duty and tax’ tick box.
From 1 July 2018, 10% goods and service tax (GST) will be levied by the Australian government on orders under AUD $1,000. For a limited time, we are pleased to pay this on your behalf.
For all shipping destinations, duty is clearly itemised in your shopping bag and throughout the checkout process. Customers can opt out of paying duty by unticking the ‘Pre-pay your duty and tax’ box at checkout. If you opt out of paying duty up front, it is your responsibility to pay any applicable charges on delivery.
If you decide to opt out, the shipping company will contact you by telephone once your items are in customs to let you know the cost. This may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you don’t choose to pay the import taxes we reserve the right to charge any additional costs incurred by flowbop to you. Delivery outside of the EU and to the above listed countries may be subject to local import taxes, which are your responsibility where they apply.
Please note, duty is applied as a flat-rate percentage of total item value for all products. If you believe that you have been overcharged for duty please contact Customer Care over live chat or email [email protected] and we will be happy to investigate the position and refund any difference as appropriate.
If you are shipping to the US, Customs Duty has been pre-paid for you by flowbop with no additional charges on delivery. Local sales tax will be charged on all orders at checkout in selected states where applicable. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by flowbop and pay use tax on those purchases unless exempt under local State law.
Do you deliver to PO Box addresses?
No, we do not deliver to PO Box addresses. If you enter a PO Box address in Bahrain, Cyprus, Egypt, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates or Yemen, you will be required to provide a valid telephone number. When your delivery arrives in the relevant country, our courier, DHL, will contact you to obtain a physical address for delivery.
Do you deliver to BFPO addresses?
We can ship to BFPO addresses using our DHL delivery option.
Do you deliver to hotels?
Yes, we can deliver to your hotel.
Do I have to sign for delivery?
As flowbop purchases may be delivered to addresses other than the billing address given by the cardholder, for example as with the case of a gift being purchased and addressed to a friend, as a security precaution, an email and a copy of the invoice will be sent to the cardholder’s registered email address and home address, and we will require a signature upon delivery for all goods shipped.For Premium Delivery, all orders will need to be delivered as per the original delivery details and signed for by someone at this address
Can I track my shipment?
It’s easy to track your order by logging in to your account. Alternatively, log on to DHL.com and enter the tracking number that was sent to you via email. Or, you can contact Customer Care over live chat or email [email protected]
Why are shipping restrictions applied to some products?
Due to international trading agreements and regulations, flowbop must adhere to some specific shipping restrictions.
We are unable to ship exotic skins outside the EU. For any customers outside the EU wishing to purchase an item containing exotic skins, please contact Customer Care. In addition, we are required by EU regulation to obtain a CITIES (Convention on International Trade in Endangered Species of Wild Fauna and Flora) permit before items made from exotic skins can be shipped. This may cause a delay in processing your order. For further information, please contact Customer Care on 0800 009 4123 (UK Toll Free) or +44 (0)20 7022 0828 or email [email protected].
Additionally, orders containing fine jewellery cannot be dispatched to Russia. Customers in Russia wishing to purchase fine jewellery must arrange for their shipment to be delivered outside of the Russian Federation.