We hope you’re delighted with your order. If you’re not perfectly satisfied, you may request a return for your item(s) within 28 days. You will then have a further 14 days following your request to return unsuitable items.
RETURN SHIPPING CHARGES
return charges may apply depending on the product and specifications we can not always guarantee that the product you purchased is returnable in some cases products may vary please check product warranties and returns on selected product purchased
HOW TO USE OUR RETURNS SERVICE
ORDERS SHIPPED VIA EXPRESS AND SAME-DAY DELIVERY
1. To book your collection, simply Log into My Account, go to Order History and select the order you wish to return or part-return. Then select to book your collection online or by phone.
2. If you choose to Book your collection by phone, you will be asked for your account number – this is printed on the returns labels.
3. Tell us what you are returning. Tick the item(s) you are returning and enter your returns authorisation number on the return invoice that came with your order. This will be issued after you have booked your return collection.
4. Pack the items. Pack your return item(s) using the original packing provided.
5. Label the package. Attach one label securely to the box, ensuring the previous delivery label is covered. Don’t have a returns label?**
6. Complete the pick-up. Upon collection, hand the second label to the DHL driver. Please leave your package open so it can be presented to the driver for checking along with your return invoice. Once checked, please make sure you seal the package securely.
**Don’t have a returns label? Then you will need to complete your DHL airway bill with all the required information. Call DHL to arrange a collection. You will need your account number – this is printed on the DHL airway bill.
All returns should be sent back in the original packaging provided. You will be notified by email once your return has been received and processed. If you have placed your order by checking out as a guest then you will need to create an account to return unsuitable items.
If you need any assistance please contact Customer Care over live chat or email [email protected]
Please read our return policy carefully to ensure you can proceed with your request as quick as possible.
All returns should be sent back to us in their original packaging provided.
You have 28 days from receipt of your order to request your returns number. You will receive your returns number by email. Unsuitable items must then be returned within 14 days of receiving your returns number.
Returns outside this window may be accepted at our discretion.
To ensure your return is covered by our returns policy and does not encounter a delay, items must be returned using the original packaging provided and from the same country to which they were delivered. Items returned from a different country may incur additional charges or be delayed by customs. You can return using any secure means but we may not accept liability.
If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy. You can also choose to receive your refund as flowbop credit, which will enable you to purchase a replacement item quickly and seamlessly.
The item(s) should be returned unworn and in perfect condition, with alldesigner garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact Customer Care immediately.
Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return.
Footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product.
Briefs, swimming costumes and bikini bottoms should be tried on over underwear. Returns may not be accepted if the strip has been removed (swimwear) or if the items are soiled, and may be sent back to the customer. Please note, for hygiene reasons, face masks are non-returnable.
If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team.